Privacy Policy
Last Updated: March 15, 2025
Wheloraqis ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform and related services.
1. Information We Collect
1.1 Personal Information
We collect information that identifies you as an individual, including:
- Full name and contact details (email address, phone number, postal address)
- Account credentials (username and password)
- Payment information and billing details
- Profile information (date of birth, educational background, preferences)
- Communication records with instructors and support staff
1.2 Educational Data
We collect information related to your learning activities:
- Course enrollment and completion records
- Assessment results and progress metrics
- Learning path selections and personalized recommendations
- Session attendance for group and individual classes
- Submitted assignments, projects, and coursework
1.3 Technical Information
We automatically collect certain technical data:
- IP address and device identifiers
- Browser type and operating system
- Usage data and interaction patterns
- Log files and session information
- Cookies and similar tracking technologies
1.4 Communication Content
We may collect content from your interactions:
- Messages sent through our platform messaging system
- Live session recordings for quality assurance and educational purposes
- Forum posts and community contributions
- Feedback and survey responses
2. How We Use Your Information
2.1 Service Delivery
We use your information to provide and improve our educational services:
- Create and manage your learning account
- Facilitate enrollment in group sessions and individual lessons
- Match you with appropriate instructors based on your learning needs
- Deliver personalized learning paths and adaptive content
- Track your progress and provide performance analytics
2.2 Communication
We use your contact information to:
- Send course updates and schedule notifications
- Provide customer support and respond to inquiries
- Share important platform announcements
- Send educational newsletters and learning resources
- Deliver marketing communications (with your consent)
2.3 Platform Improvement
We analyze data to enhance our services:
- Monitor platform performance and troubleshoot technical issues
- Conduct research to improve educational effectiveness
- Develop new features and learning tools
- Optimize user experience and interface design
2.4 Legal and Security
We process information to:
- Comply with legal obligations and regulatory requirements
- Prevent fraud and ensure platform security
- Enforce our terms of service and policies
- Protect the rights and safety of our users
3. Information Sharing and Disclosure
3.1 With Instructors
We share relevant information with your instructors to facilitate effective teaching:
- Your name and contact information for session coordination
- Learning progress and assessment results
- Course materials you submit
- Attendance records and participation data
3.2 With Service Providers
We engage third-party vendors who assist in operating our platform:
- Payment processors for transaction handling
- Cloud hosting providers for data storage
- Communication tools for email and messaging services
- Analytics providers for platform performance monitoring
- Customer support systems
3.3 With Other Learners
In collaborative learning contexts:
- Your name and profile information may be visible to other participants in group sessions
- Community forum posts are publicly accessible within the platform
- Group project collaborations may involve information sharing among team members
3.4 Legal Requirements
We may disclose information when required:
- To comply with court orders, legal processes, or government requests
- To protect our legal rights and property
- To prevent harm or investigate suspected violations
- In connection with business transfers or acquisitions
3.5 With Your Consent
We may share information for other purposes with your explicit permission.
4. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy:
- Account information remains active while you maintain an account
- Educational records are retained for a minimum period to provide transcripts and certificates
- Payment records are kept according to financial record requirements
- Communication logs are stored for customer service quality and dispute resolution
After the retention period expires, we securely delete or anonymize your personal information unless longer retention is required by law.
5. Your Rights and Choices
5.1 Access and Correction
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete data
- Update your profile and account settings at any time
5.2 Data Portability
You can request a copy of your personal data in a structured, commonly used format.
5.3 Deletion
You may request deletion of your personal information, subject to:
- Legal requirements to retain certain records
- Completion of ongoing transactions or services
- Resolution of disputes or enforcement of agreements
5.4 Marketing Preferences
You can opt out of marketing communications at any time:
- Use the unsubscribe link in promotional emails
- Adjust notification settings in your account preferences
- Contact us directly at support@wheloraqis.com
5.5 Cookie Management
You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit platform functionality.
6. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and vulnerability testing
- Staff training on data protection practices
- Incident response procedures for security breaches
While we strive to protect your information, no method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials.
7. Children's Privacy
Our platform may be used by learners of various ages. For users under the age of majority:
- Parental or guardian consent is required for account creation
- We collect only information necessary for educational purposes
- Parents and guardians have the right to review, modify, or delete their child's information
- We do not knowingly market to children without parental consent
8. International Data Transfers
Our platform operates across multiple regions. Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers:
- Use of standard contractual clauses with service providers
- Compliance with applicable data protection frameworks
- Implementation of technical and organizational security measures
9. Third-Party Links
Our platform may contain links to external websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any external sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through:
- Email notification to your registered address
- Prominent notice on our platform
- In-app notifications
Your continued use of our services after policy updates constitutes acceptance of the revised terms.
11. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Wheloraqis
32 Lexington Drive
Bella Vista NSW 2153
Australia
Email: support@wheloraqis.com
Phone: +61 412 339 575
We will respond to your inquiry within a reasonable timeframe, typically within 30 days of receipt.
12. Additional Information
12.1 Automated Decision-Making
We may use automated systems to personalize your learning experience, including:
- Recommending courses based on your interests and performance
- Matching you with suitable instructors
- Adapting content difficulty to your progress
You have the right to request human review of automated decisions that significantly affect you.
12.2 Session Recordings
Live sessions may be recorded for educational purposes. When recordings occur:
- You will be notified before recording begins
- Recordings are used for quality assurance and learner review
- You can request deletion of recordings containing your participation
- Access to recordings is limited to authorized personnel and relevant participants
12.3 Payment Information
Payment processing is handled by certified third-party processors. We do not store full credit card numbers on our servers. We retain only:
- Transaction records for billing history
- Partial card information for payment method identification
- Billing addresses for invoicing purposes
This Privacy Policy is designed to help you understand how we collect, use, and protect your information. We are committed to transparency and respecting your privacy rights throughout your learning journey with Wheloraqis.