Privacy Policy

Last Updated: March 15, 2025

Wheloraqis ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform and related services.

1. Information We Collect

1.1 Personal Information

We collect information that identifies you as an individual, including:

Full name and contact details (email address, phone number, postal address)
Account credentials (username and password)
Payment information and billing details
Profile information (date of birth, educational background, preferences)
Communication records with instructors and support staff

1.2 Educational Data

We collect information related to your learning activities:

Course enrollment and completion records
Assessment results and progress metrics
Learning path selections and personalized recommendations
Session attendance for group and individual classes
Submitted assignments, projects, and coursework

1.3 Technical Information

We automatically collect certain technical data:

IP address and device identifiers
Browser type and operating system
Usage data and interaction patterns
Log files and session information
Cookies and similar tracking technologies

1.4 Communication Content

We may collect content from your interactions:

Messages sent through our platform messaging system
Live session recordings for quality assurance and educational purposes
Forum posts and community contributions
Feedback and survey responses

2. How We Use Your Information

2.1 Service Delivery

We use your information to provide and improve our educational services:

Create and manage your learning account
Facilitate enrollment in group sessions and individual lessons
Match you with appropriate instructors based on your learning needs
Deliver personalized learning paths and adaptive content
Track your progress and provide performance analytics

2.2 Communication

We use your contact information to:

Send course updates and schedule notifications
Provide customer support and respond to inquiries
Share important platform announcements
Send educational newsletters and learning resources
Deliver marketing communications (with your consent)

2.3 Platform Improvement

We analyze data to enhance our services:

Monitor platform performance and troubleshoot technical issues
Conduct research to improve educational effectiveness
Develop new features and learning tools
Optimize user experience and interface design

2.4 Legal and Security

We process information to:

Comply with legal obligations and regulatory requirements
Prevent fraud and ensure platform security
Enforce our terms of service and policies
Protect the rights and safety of our users

3. Information Sharing and Disclosure

3.1 With Instructors

We share relevant information with your instructors to facilitate effective teaching:

Your name and contact information for session coordination
Learning progress and assessment results
Course materials you submit
Attendance records and participation data

3.2 With Service Providers

We engage third-party vendors who assist in operating our platform:

Payment processors for transaction handling
Cloud hosting providers for data storage
Communication tools for email and messaging services
Analytics providers for platform performance monitoring
Customer support systems

3.3 With Other Learners

In collaborative learning contexts:

Your name and profile information may be visible to other participants in group sessions
Community forum posts are publicly accessible within the platform
Group project collaborations may involve information sharing among team members

3.4 Legal Requirements

We may disclose information when required:

To comply with court orders, legal processes, or government requests
To protect our legal rights and property
To prevent harm or investigate suspected violations
In connection with business transfers or acquisitions

3.5 With Your Consent

We may share information for other purposes with your explicit permission.

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy:

Account information remains active while you maintain an account
Educational records are retained for a minimum period to provide transcripts and certificates
Payment records are kept according to financial record requirements
Communication logs are stored for customer service quality and dispute resolution

After the retention period expires, we securely delete or anonymize your personal information unless longer retention is required by law.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete data
Update your profile and account settings at any time

5.2 Data Portability

You can request a copy of your personal data in a structured, commonly used format.

5.3 Deletion

You may request deletion of your personal information, subject to:

Legal requirements to retain certain records
Completion of ongoing transactions or services
Resolution of disputes or enforcement of agreements

5.4 Marketing Preferences

You can opt out of marketing communications at any time:

Use the unsubscribe link in promotional emails
Adjust notification settings in your account preferences
Contact us directly at support@wheloraqis.com

5.5 Cookie Management

You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit platform functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security assessments and vulnerability testing
Staff training on data protection practices
Incident response procedures for security breaches

While we strive to protect your information, no method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Children's Privacy

Our platform may be used by learners of various ages. For users under the age of majority:

Parental or guardian consent is required for account creation
We collect only information necessary for educational purposes
Parents and guardians have the right to review, modify, or delete their child's information
We do not knowingly market to children without parental consent

8. International Data Transfers

Our platform operates across multiple regions. Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers:

Use of standard contractual clauses with service providers
Compliance with applicable data protection frameworks
Implementation of technical and organizational security measures

9. Third-Party Links

Our platform may contain links to external websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through:

Email notification to your registered address
Prominent notice on our platform
In-app notifications

Your continued use of our services after policy updates constitutes acceptance of the revised terms.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Wheloraqis
32 Lexington Drive
Bella Vista NSW 2153
Australia

Email: support@wheloraqis.com
Phone: +61 412 339 575

We will respond to your inquiry within a reasonable timeframe, typically within 30 days of receipt.

12. Additional Information

12.1 Automated Decision-Making

We may use automated systems to personalize your learning experience, including:

Recommending courses based on your interests and performance
Matching you with suitable instructors
Adapting content difficulty to your progress

You have the right to request human review of automated decisions that significantly affect you.

12.2 Session Recordings

Live sessions may be recorded for educational purposes. When recordings occur:

You will be notified before recording begins
Recordings are used for quality assurance and learner review
You can request deletion of recordings containing your participation
Access to recordings is limited to authorized personnel and relevant participants

12.3 Payment Information

Payment processing is handled by certified third-party processors. We do not store full credit card numbers on our servers. We retain only:

Transaction records for billing history
Partial card information for payment method identification
Billing addresses for invoicing purposes

This Privacy Policy is designed to help you understand how we collect, use, and protect your information. We are committed to transparency and respecting your privacy rights throughout your learning journey with Wheloraqis.